The largest mystery shopping review ever undertaken by the property industry has ranked our Market Harborough branch in the UK’s top five per cent for residential sales!
The Best Estate Agent Guide, published in September, uses points scored during data analysis and mystery shopping exercises to identify the best agency branches in the country.
Supported by property website Rightmove and the Property Academy, the guide awarded us with an ‘exceptional’ grading. It was given in recognition of our agency’s ‘outstanding level of service and care shown towards prospective clients’.
An exceptional score is given only to the top five per cent and we were the only Harborough agency to attain an exceptional grading for residential sales. We were assessed in the three areas of marketing, customer service and results.
The guide analysed in excess of 25,000 branches over a 12-month period, encompassing 30,000 mystery shops, three million transactions, and three billion property views. Scores were then awarded against a unique set of performance and customer service criteria.
You can see how the Market Harborough estate agencies performed here.
“To be one of the best performing sales departments in Harborough – and to be in the top five per cent of estate agencies in the country is fantastic and a real testament to our staff,” explains Peter Buckingham, head of residential sales at Andrew Granger & Co in Market Harborough. “We have an experienced, knowledgeable team who realise the importance of great customer service – we’re all thrilled by the result.”
It’s not just our residential team that has been recently endorsed. Our lettings department in Market Harborough also attracted independent commendation when it was rated number one in the local lettings market by property website Rightmove earlier in the year.
So, if you’re looking to sell or rent your home in Market Harborough, why not use the best estate agency in the town? Contact our Market Harborough branch here.