At Andrew Granger we are well aware that customer service is everything. New research by a property software firm has shown that this is especially true for estate agents with 82 per cent of consumers preferring to work with a personable estate agent who can manage the whole process.
The research found that customers are more likely to depend on their agent’s expertise during key moments of the transaction such as conveyancing, negotiations and inspections. Over half of those surveyed also said that they were keen to create ‘life-long relationships’ with agents who ‘understand their property needs’.
Despite the calls for personable customer service, a growing number of people are reaching out to the internet to help in their search with 93 per cent saying that they search for property online.
Mark Sandall, director of residential sales, commented: “Whilst online searching is going to continue to grow, and many people do it, the value of human experience and face-to-face interaction will never be matched – especially in the housing industry. As experts we can naturally put things into perspective and narrow the search to your dream home down.”
“Buying a home can be a stressful process. This makes customer service all the more important so that we can carry some of the weight on the customer.”
At Andrew Granger we pride ourselves in the advice that we give to both our clients and customers. We aim to offer a truly personal and professional service in all aspects of estate agency.
For more information about the housing available to buy and rent in the Leicester, Market Harborough and Loughborough areas, call us today on 0116 242 9922.