What information do we collect about you?
We collect information about you when you register with us for our services, use our website or enquire about our services or properties that we are marketing. We also collect information when you voluntarily complete customer surveys and provide feedback and information from publically available sources for example, Land Registry. Website usage information is also collected using cookies.
We may also generate personal data about you in connection with our work for you or in connection with marketing activity. Our marketing systems record information such as your contact details and interactions with us (including at events) and with marketing emails (e.g. which marketing emails you have opened or what links you have accessed).
Depending upon the type of service offered, the following are examples of information that we may collect:
Name, Date of Birth, Postal Address, Email Address, Telephone Number, Financial Information, Employment Information, Payment Information (e.g. Bank Account details), Your Communication and Marketing preferences.
How will we use the information about you?
Your information will be used by us for the following purposes :
- To provide you with the services that you have asked us to provide including property sales, lettings, valuations, management, planning and development.
- Marketing our services to you including providing information which we reasonably believe may be relevant to you, general updates on property matters and targeted advertising on social media websites.
- Responding to your queries.
- Improving our website including customising content and analysing cookie and website data usage.
- Complying with legal and regulatory obligations.
The Purposes and Legal Basis for processing your Personal Data
We will ensure that any personal data collected from you is only used for a valid legal reason. This will be for at least one of the following purposes :
- To fulfil our contract with you (e.g. for the provision of estate agency services).
- To support the legitimate interests of our business including direct marketing, web analytics, updating customer details, lettings, sales and other services provided.
- For compliance with our legal and professional obligations to third parties. This includes, for example, our obligations to regulators.
Who will see or use your data and who might we share it with
Any personal data collected via our websites or at one of our events will be seen by our marketing team for the purposes of providing information about our services which are of interest to you based on your stated preferences with your consent or our legitimate interest as described above.
From time to time we may invite you to events that we run jointly with other organisations. If you register for such an event then we may share your contact details with that organisation.
We may from time to time use our agents or service providers to assist us in these activities. In these cases relevant personal data would be provided to and processed by the provider of such services, in accordance with the terms of our contract with them and to the extent appropriate for the performance of that contract.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
Transfer of your data to other countries
In the course of carrying out the activities referred to above we may transfer your data to other countries, which may not have the same legal protections for your data as the UK.
Where data is being transferred outside of the European Economic Area, we will take steps to ensure that your data is adequately protected in accordance with UK legal requirements. Where we are in a contractual relationship with the recipient, such protection will normally consist at minimum of appropriate contractual protections agreed between us and the recipient.
How to contact us